A key element of any accident investigation is the interviewing of witnesses, and this is also true of investigative interviews conducted to look into complaints of (say) gross misconduct, or fraud, or sexual misconduct – all of which can result in the accused person being dismissed without notice (and, possibly, becoming subject to legal proceedings).
It’s obvious that such sensitive interviews need to be conducted properly, yet the provision of any specific training for managers and investigators in this vital skill is often completely neglected.
There’s a common assumption that an investigative interview is just like any other management interview but, and this is unfortunate for the interviewer, the complete opposite is true.
In an investigative interview the subject may well be trying to probe the investigator’s knowledge of what happened. So the fundamental dynamics will change with the interviewer now being under the spotlight just as much as the interviewee – yet the interviewer probably won’t even realise what’s happening.
This dynamic change can result in the value of the interview being totally distorted. Key information may be hidden by the subject, and the investigation may even be sent off in the wrong direction, possibly with suspicion being pointed at an innocent person, and all because the interviewer is being manipulated.
To help meet the challenges posed by such interviews the delegates taking part in this 1-day introductory course will:
- Learn about the differences in dynamics which exist between management and investigative interviews
- Develop an awareness of some of the psychological principles which underpin investigative interviewing
- Gain an insight into the practicalities involved in conducting an investigative interview
- Understand how to correlate information obtained in the interview against information obtained from other sources
Although this is an introductory course delegates will still gain an invaluable insight into the difficulties they may face when conducting an investigative interview.
In addition, if, having completed this course, any delegate feels they would like more advanced training then we’d be delighted to have a confidential conversation with them about meeting their particular needs.
This course is offered on a FIXED FEE basis at your offices. For further information on price and availability, or to discuss in complete confidence any other needs you may have, please feel free to ring on 0208 242 6241