Rethinking Decisions is a specialist course from the Occam Group (http://www.managementandsafety.co.uk/associates/) which has been designed specifically for managers and senior staff working in the care & support sectors, whether that be the NHS, social services, the private care sector, etc.
A key feature of the care & support function is that a responsibility is often placed on managers and others to make crucial decisions on behalf of people who, for whatever reason, cannot make these decisions for themselves. That’s a significant burden to carry, because if the decision is made incorrectly it can sometimes have irreversible effects on the service user involved, yet staff rarely (if ever) receive any training in this skill.
The Occam Group have recognised this problem, and have responded by developing Rethinking Decisions. This course, which was written with the technical advice of Dr. Claire Mould PhD (the CEO of the mental health charity Cintre – http://www.cintre.org) looks at the field of critical decision making from a HUMAN point of view, rather than in terms of management policies or financial spreadsheets.
Rethinking Decisions not only carefully analyses a selection of UK Serious Case Reviews, and official enquiries into NHS hospitals (for example Gosport War Memorial Hospital), but also draws out valuable learning points from a variety of national and international sources. These sources include:
- psychological research conducted by the US Naval Air Warfare Centre;
- the findings of the 1912 UK Board of Trade Enquiry into the sinking of RMS Titanic;
- the official enquiry into the aircraft collision at Tenerife Airport in 1977 which cost 583 lives.
In addition, in order to provide delegates with the maximum benefit, Rethinking Decisions uses interactive exercises to broaden their understanding of critical decision making, and gives delegates a practical real-world model for critical decision making which is based on a tried and tested methodology applicable to all situations.
The response of trainers who attended a pilot course can be seen at https://vimeo.com/313412906 and further information on the availability of courses, both in classroom based and e-learning formats, can be obtained by calling us on 0208 242 6241.